Terms and Conditions

SureSeats

Cinema Admission Guidelines:

  • For your safety and convenience, here are few reminders:

    • Please turn off or switch to silent mode your cellular phones and refrain from accepting or making calls and texting while inside the cinema.
    • Copying or recording any portion of the movie being shown in the cinema is prohibited by law.
    • For your convenience, snack trays and booster seats are located in the foyer area.
    • For your safety, always keep your eye on your belongings to avoid any loses.
  • The following items are also prohibited in the cinemas:

    • Laser pointers
    • Bladed, sharp & pointed weapons
    • Alcoholic beverages
    • Inflated balloons
    • Food items with foul odor

If you happen to possess these items, please deposit them to the Security Personnel on duty for safekeeping.

M-Pass Purchase Guidelines:

  • Customer must present his/her M-Pass card to the cinema porter to validate ticket/s purchased through M-Pass before entering the cinema.
  • Each ticket admits one person. Number of ticket/s of your M-Pass transaction is reflected on your confirmation code.
  • Admission ticket for children 1yr old and above should be paid in full.
  • We strictly adhere to the rules and regulation of Movie and Television Review and Classificaiton Board (MTRCB), thus, valid proof of age will be required for PG, R13, R16 and R18 before admission.
  • MTRCB, Season Pass, Complimentary Pass, Production pass, Senior Citizen ID, PWD, ACard are not honored for online transactions.
  • Price of ticket may change without prior notice.
  • M-Pass movie transaction is valid only on the selected date and time of screening.
  • Guaranteed Seating Ticket is not valid when the selected screening time has passed.
  • Free Seating Ticket is valid anytime on the date of purchase of the selected movie and cinema.
  • Customer can cancel his/her transaction 1 hour before the selected movie screening time regardless of ticket type (Guaranteed/Free Seating).
  • In case of stolen/lost M-Pass card, customer can present the confirmation code found on the summary page of the transaction.
  • If not properly cancelled, unused M-Pass movie transaction on the selected date and time of screening are forfeited and non-refundable.

Online Credit Card Transaction Guidelines:

  • Customer must show the printed confirmation code at the cinema entrance for verification together with his/her actual credit card prior entry. If customer is not the owner of the credit card used, he/she must present a photocopy of the credit card.
  • Each ticket admits one person. Number of ticket/s of your credit card transaction is reflected on your confirmation code.
  • Admission ticket for children 1yr old and above should be paid in full.
  • We strictly adhere to the rules and regulation of Movie and Television Review and Classificaiton Board (MTRCB), thus, valid proof of age will be required for PG, R13, R16 and R18 before admission.
  • Price of ticket may change without prior notice.
  • Guaranteed Seating Ticket is not valid when the selected screening time has passed.
  • Free Seating Ticket is valid anytime on the date of purchase of the selected movie and cinema.
  • Credit card movie transaction is valid only on the selected date and time of screening.
  • Online credit card transaction may only be cancelled 1.5 hour before selected date and screening time.
    Note: Reversal will take affect 7-10 banking days. However, if customer already received his/her credit card billing statement, the reversal will be already reflected on the next billing statement.
  • If not properly cancelled, unused credit card movie transaction on the selected date and time of screening are forfeited and non-refundable