Terms and Conditions

SureSeats

Cinema Admission Guidelines:

  • For your safety and convenience, here are few reminders:

    • Please turn off or switch to silent mode your cellular phones and refrain from accepting or making calls and texting while inside the cinema.
    • Copying or recording any portion of the movie being shown in the cinema is prohibited by law.
    • For your convenience, snack trays and booster seats are located in the foyer area.
    • For your safety, always keep your eye on your belongings to avoid any loses.
  • The following items are also prohibited in the cinemas:

    • Laser pointers
    • Bladed, sharp & pointed weapons
    • Alcoholic beverages
    • Inflated balloons
    • Food items with foul odor

If you happen to possess these items, please deposit them to the Security Personnel on duty for safekeeping.

M-Pass Purchase Guidelines:

  • Customer must present his/her M-Pass card to the cinema porter to validate ticket/s purchased through M-Pass before entering the cinema.
  • Each ticket admits one person. Number of ticket/s of your M-Pass transaction is reflected on your confirmation code.
  • Price of ticket may change without prior notice.
  • M-Pass movie transaction is valid only on the selected date and time of screening.
  • Guaranteed Seating Ticket is not valid when the selected screening time has passed.
  • Free Seating Ticket is valid anytime on the date of purchase of the selected movie and cinema.
  • Customer can cancel his/her transaction 1 hour before the selected movie screening time regardless of ticket type (Guaranteed/Free Seating).
  • In case of stolen/lost M-Pass card, customer can present the confirmation code found on the summary page of the transaction.
  • If not properly cancelled, unused M-Pass movie transaction on the selected date and time of screening are forfeited and non-refundable.

Online Credit Card Transaction Guidelines:

  • Customer must show the printed confirmation code at the cinema entrance for verification together with his/her actual credit card prior entry. If customer is not the owner of the credit card used, he/she must present a photocopy of the credit card.
  • Each ticket admits one person. Number of ticket/s of your credit card transaction is reflected on your confirmation code.
  • Price of ticket may change without prior notice.
  • Guaranteed Seating Ticket is not valid when the selected screening time has passed.
  • Free Seating Ticket is valid anytime on the date of purchase of the selected movie and cinema.
  • Credit card movie transaction is valid only on the selected date and time of screening.
  • Online credit card transaction may only be cancelled 3 hours before selected date and screening time.
    Note: Reversal will take affect 7-10 banking days. However, if customer already received his/her credit card billing statement, the reversal will be already reflected on the next billing statement.
  • If not properly cancelled, unused credit card movie transaction on the selected date and time of screening are forfeited and non-refundable