The SureSeats M-Pass card is non-transferable.

SureSeats M-Pass Cardholders are subject to these Terms and Conditions and are deemed to have accepted these terms and conditions upon activation of their M-Pass card.

How to claim and activate your M-Pass Card:

• For SureSeats members who are first time M-Pass users, purchase load with a pre-activated M-Pass card at the SureSeats Counter (minimum of Php 200.00).
• For non-members, log on to www.sureseats.com, register, then follow same steps above.

Expiry:

• The M-Pass card is valid for as long as you use the system regularly.
• Key in your M-Pass load within 90 days after purchase, otherwise load will expire.
• If the code is already loaded, it will expire in 6 months if the account has no activity at all (movie ticket / snack / load purchase).
• M-Pass accounts that are dormant for a period of at least one (1) year will be considered inactive, and will be de-activated. To re-activate, contact the Sureseats.com Customer Care at telephone number 752-7883 or e-mail us at feedback@ayalamallscinemas.com.ph.

Card Replacement:

• For replacement of faulty card, surrender the card at the SureSeats M-Pass Counter and apply for a card replacement.
• For replacement of lost card, go to the SureSeats Counter and submit the following: USERNAME, REGISTERED E-MAIL ADDRESS, and REGISTERED CELLPHONE NUMBER.
• Replacement of lost or damaged cards will be charged Php 100.00.

Other Conditions:

• Account in the program may be revoked at anytime, should abuse, failure to follow the terms and conditions, or any misinterpretation prejudicial to the system take place. Those whose accounts have been revoked are ineligible to rights and benefits of the system.
• Sureseats.com has the right to cancel, modify, or restrict the system at any time.
• Sureseats.com's failure to enforce a particular term, condition or guideline does not constitute a continuing waiver of the term or condition.
• In the event the system undergoes maintenance, members will be notified accordingly.